Refund Policy

At Viyou AI, we are committed to providing our users with an exceptional creative experience. We understand that your needs may change, and you might occasionally need to request a refund. Please review our refund policy carefully before completing your purchase.

Return & Refund Policy

Thank you for using our services. Please read the following refund policy carefully before making a purchase

Digital Products & Services

Our website provides digital services and virtual products, including but not limited to AI-generated videos, images, audio, subscriptions, and virtual credits. As no physical goods are shipped, returns are not applicable.

Refund Eligibility

Refunds may be granted under the following conditions:

• The service was not delivered successfully due to a verified system error on our side
• The purchased subscription or credits were not activated or used
• Duplicate charges caused by a payment system error
• Refund requests must be submitted within 7 days of the original purchase date.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The digital content or service has already been successfully delivered and used
• Dissatisfaction based on personal preference or creative results
• Failure to use the service due to user device, network, or incorrect operation
• Violation of our Terms of Service or content policies

How to Request a Refund

To request a refund, please contact our support team at support@viyou.net and provide:

• Order ID
• Registered email address
• Reason for the refund request

Approved refunds will be processed back to the original payment method within 5–10 business days, depending on the payment provider.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.